Delivery & Returns
We guarantee that each item advertised on our website has been carefully checked for quality and workmanship standards. All merchandise leaves us new, undamaged and free from defects.
We try to ensure that all product descriptions, pictorial representations, pricing and availability are accurate on our website, but errors may occur. We will contact you upon discovery of an error and give you the option of reconfirming your order or cancelling.
Items are photographed using high resolution imaging equipment and uploaded onto our website. We cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you.
All prices on our website are shown in British Pounds and include VAT.
Delivery
Delivery within mainland UK is free on orders of £120 or more. Below that, delivery is £7.80. For small orders of 50 pieces we apply a standard UK delivery charge of £5. Mainland UK orders under 10kg in weight may qualify for a lower concessionary charge — please contact us for a quote. The standard carriage rate does not apply to certain bulky, heavy or fragile items. We use national couriers who provide a traceable consignment service.
Please make sure somebody will be there to receive the goods. If you cannot be sure someone will be in, please use an alternative delivery address such as your work address. After two attempted deliveries the goods are returned to us, and we reserve the right to re-charge delivery costs if we re-send them to you.
The cut-off for same-day dispatch on next-working-day deliveries is 12pm. If you need goods urgently, please call us and we will do our best to dispatch the same day.
We cannot guarantee next-day delivery under adverse weather conditions. While we will do our very best to dispatch your order as soon as possible, unforeseen circumstances mean we cannot put reliable estimates on delivery times.
Delivery is restricted to England, Wales and Southern Scotland. For the Scottish Highlands, Scottish offshore addresses, the Isle of Wight, the Isle of Man, the Channel Islands, Northern Ireland and the Republic of Ireland, please contact us to ascertain carrier costs, which may vary.
Returns and Refunds
If you are buying as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of receiving the goods, and a further 14 days to return them to us. This right does not apply to orders placed by businesses, which are covered by the terms set out below.
Please note: clearance and sale items are non-refundable and non-returnable.
If an item was sent in error, or arrives faulty or damaged, we will arrange for its return and issue a replacement at no charge to you. Please report this to us as soon as possible and within 14 days of receipt so that we can make a claim with the courier. Nothing here affects your statutory rights.
Unwanted items are eligible for a return and full refund within 30 days of receipt, provided they are in re-sellable condition and in their original packaging. We charge a 15% restocking fee, and you are responsible for the postage and return of the goods.
If you would like YES Group to handle the return of unwanted goods, we can arrange postage with our couriers and charge £7.80 per box.
To avoid unnecessary returns, please consider our free sample box procedure to make sure the goods are a reliable fit for your needs.
Returns and Refunds Procedure
Email us at yes@yesgroupuk.com to tell us you wish to return your purchase for an exchange or refund. Please return your dispatch note with the goods, as it is required as proof of purchase.
Take the parcel to a courier service and send to: Kurpas House, Greengate Industrial Estate, Greenside Way, Middleton, Manchester, M24 1SW.
Postage costs cannot be refunded.
Please allow up to 14 days for your refund from the date we receive the returned goods.