FAQ

Delivery

How much does delivery cost?

Delivery is free on mainland UK orders of £120 or more. Below that it is £7.80. Small orders of 50 pieces are charged at a standard £5. Mainland UK orders under 10kg may qualify for a lower delivery charge — contact us for a quote. The standard rate does not cover certain bulky, heavy or fragile items.

Where do you deliver?

England, Wales and Southern Scotland as standard. For the Scottish Highlands, Scottish offshore addresses, the Isle of Wight, the Isle of Man, the Channel Islands, Northern Ireland and the Republic of Ireland, please contact us first, as carrier costs vary.

How quickly will my order arrive?

Orders placed before 12pm are dispatched the same day on a next-working-day service. After 12pm they go out the following working day. If you need something urgently, call us on 0161 655 3777 and we will do our best to get it out the same day. We cannot guarantee next-day delivery in adverse weather.

Who delivers my order?

National couriers, on a traceable consignment service. Every order is hand checked for quality and carefully wrapped before it leaves us.

Can I book a specific delivery day or time slot?

Not in advance through the website. Once your order is on its way the courier will contact you directly, and you can arrange delivery instructions with them — DPD and Parcelforce both let you change the delivery day, leave safe-place instructions or redirect to a neighbour. If your order is time-critical, call us before you place it and we will do what we can.

What happens if nobody is in when the courier calls?

The courier makes two attempts, after which the goods come back to us. Please use an address where someone will be available — a work address is often easier. If we have to send the goods out again we reserve the right to re-charge the delivery cost.

Returns and refunds

Can I return something I no longer want?

Yes, within 30 days of receipt, provided the items are in re-sellable condition and in their original packaging. A 15% restocking fee applies and you cover the cost of returning the goods. Clearance and Sale items are non-refundable and non-returnable.

What if an item arrives faulty, damaged or is the wrong product?

Tell us within 7 days of receipt. We will arrange the return and send a replacement at no charge to you.

How do I return an item?

Email yes@yesgroupuk.com to tell us you want to return your purchase for an exchange or refund. Include your dispatch note with the goods, as it is required as proof of purchase. Send the parcel to: Kurpas House, Greengate Industrial Estate, Greenside Way, Middleton, Manchester, M24 1SW.

Can you arrange collection for me?

Yes. We can book postage through our couriers, charged at £7.80 per box.

How long does a refund take?

Please allow up to 14 days from the date we receive the returned goods. Postage costs cannot be refunded.

How can I avoid ordering something that turns out to be wrong?

Try our free Sample Box first. You can choose up to 3 mixed sample containers and check the goods suit your needs before committing to a full order.

Ordering and payment

Is there a minimum order?

No. Order as much or as little as you need.

Can I order by phone or email instead?

Yes. You do not have to order online. Call 0161 655 3777, text 07900 992288 or email yes@yesgroupuk.com and our sales team will take the order for you.

Can I cancel or change my order after placing it?

Call us on 0161 655 3777 as soon as you can. If your order has not yet been dispatched we can usually amend or cancel it. Once it is with the courier it has to be handled as a return — see Returns and refunds below and our Delivery & Returns page.

What payment methods do you accept?

We accept credit and debit cards, processed securely by Opayo: Visa, Visa Debit, Mastercard, Mastercard Debit, Maestro, JCB and Discover.

Can I open a credit account?

Yes. Contact us for details and we will talk you through it.

Do you offer bulk or volume discounts?

For larger orders, contact us and we will quote you.

Can I track my order?

Yes. Once your order is confirmed we send you an automated tracking link, and updates as your delivery progresses.

Something I want is out of stock — what can I do?

Contact us about the specific item and we will come straight back to you. Lead times vary from product to product, so it is quickest to ask about the one you need — we can usually tell you when it is due in, or point you at a close alternative that is in stock now.

Prices and products

Are your prices shown with or without VAT?

All prices on this website include VAT. You will see the same figure on the product page, in your basket and at checkout — the price does not change as you check out. The VAT element is shown separately in your order total and on your invoice. Our VAT number is 560579522.

Are the product photos accurate?

Items are photographed with high-resolution equipment, but we cannot accept responsibility for colour variation caused by your browser or screen. If exact colour matters, please order a sample first.

What if a price or description on the site is wrong?

We check product descriptions, images, pricing and availability carefully, but errors can happen. If we spot one on your order we will contact you and give you the choice of reconfirming or cancelling.

What quality can I expect?

Every item is checked for quality and workmanship before it is listed. All merchandise leaves us new, undamaged and free from defects.

About YES Group

Who are YES Group UK?

We are a catering supplies and trade packaging supplier based in Middleton, Manchester, and we have been supplying the catering industry for over 20 years. Our registered company name is Yikman Credits & Finance Co Ltd, registered in England & Wales, company number 01614595. VAT number 560579522.

What are your opening hours?

Monday to Thursday, 9am to 4:30pm. Friday is by appointment only. We are closed on Saturdays, Sundays and all bank holidays.

Can I visit and see the products?

Yes. We offer free parking to trade visitors and welcome you to view our range in store. Our in-house sales team is on hand to answer your questions in person, by phone or by email.