Privacy Policy
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2008.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as post code, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us through our contact us page.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address on our contact us page.
If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Security
To protect our customers, we ensure that the highest security measures are taken when it comes to transferring sensitive data. The payment pages of our website are secured by ProTx.
When processing order information ProTx use Secure Socket Layer (SSL) technology to encrypt the debit or credit card information you send when you place your order. The information is encrypted on your computer and sent directly through to ProTx as scrambled code, and decoded on their secure server which means that it cannot be read in transit. SSL is the recognised industry standard worldwide for sensitive transactions, making it safe for you to shop with a debit or credit card on the internet.
Google Analytics and advertising measurement
Updated 2 October 2026. With your permission, we use Google Analytics cookies to understand how our website is used. You can accept, decline or change optional cookies through Manage consent.
Separately, when an Opayo order is completed or its authorised payment is captured through the shop, we report its order number, product details, value, tax and shipping to Google Analytics. This limited server-side sales report also applies when analytics cookies are declined. It uses an order-specific identifier and does not include your name, email address, phone number, address, payment details or browser cookies. An order number is still a reference to a purchase; this reporting is not described as completely anonymous.
With your separate advertising permission, we may share a protected (hashed) version of your checkout email address with Google for Enhanced Conversions, to match purchases with advert interactions. Hashing changes the email into a code; it is not a guarantee of anonymity. This advertising sharing is disabled when advertising consent is declined. Enhanced Conversions will only start after setup and testing are complete.
You can change your optional cookie choices using Manage consent. For questions about order information or to exercise your data rights, please contact us through our Contact Us page. Google explains its use of information at How Google uses information from sites or apps that use its services.